RETURNS AND NO-CAMP-REFUND POLICIES


15 Day Merchandise Guarantee
If you are not completely satisfied with your purchase, we are happy to accept your unused merchandise in its original unopened packaging and in its original condition within 15 days for a credit or exchange.  Please note that sale merchandise must be returned within 15 days of purchase at your expense for shipping.

Return Authorization
Please call Customer Service at 1-877-30-SKATE to obtain a Return Authorization number.

Returning Your Item
- Please write the Return Authorization number in the upper right-hand corner
- Write the return reason for return
- Pack your merchandise in the original shipping box.
- Insure your package for the full value of the merchandise and return it to us using the delivery service of your choice.
- Check your e-mail. We will notify you by e-mail once your return has been processed. Please note that return times vary based on

Exchanging Your Item
- Please call Customer Service at 1.877.30 SKATE to arrange for an exchange.
- Once we receive your item for exchange, we will send your new order.
- Shipping charges will be the purchaser’s responsibility.

Camp registrations
All camp registrations are non-refundable and final transactions

Waiting List Policy
Please contact us at 1-877-30-SKATE.


 



 

 


Consult our Frequently Asked Questions.
Registration Insurance

Registration Insurance gives you peace of mind. In the case that you cannot attend the camp you have registered for due to injury, you will receive a full credit that is transferable to a family member for any future camp within 2 years. Credits ARE NOT offered for those who do not purchase Registration Insurance. Medical documentation may be required.
Video Stride Analysis

A private 1 on 1 videotaped session with Steve Serdachny to analyze your skating ability and stride.  Steve will provide analysis, feedback and on-camera tips for improvement - an excellent learning tool for improving your stride & skating ability.  A copy of the video analysis (VHS) will be provided. Available for Edmonton camps only.